We want you to love your hair! If for any reason you need to exchange it, you need to do so within 7 days of your purchase with the original receipt. The hair must be in the original packaging, exactly how it was sold to you. We DO NOT provide REFUNDS, only exchanges. Exchanges will only be accepted for merchandise which have not been used or altered (brushed, combed, picked, cut, or processed) in any way. We DO NOT guarantee prime hair quality if wefts have been cut more than 3 times, have been split, or have been chemically altered (rinsed, permed, bleached, permanently colored) . If you are experiencing any issues with your hair it will need to be brought to BlackHeart Kreations attention within 30 days of your purchase, along with proof of purchase (receipt and bundle tags). We DO NOT under any circumstances issue refunds. All sales are final. Requests must be made within 7 business days of receipt of product(s). Any exchange request after 7 business days will not be honored. We do not refund shipping charges for returned orders.

We will make every effort to match each order to your exact specifications. Please be forewarned, refunds and/or exchanges WILL NOT be issued for dissatisfaction with texture or color.

According to the Federal law you cannot return human hair products that have been used. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring, lifting or otherwise processing the hair voids ALL EXCHANGE AND REPLACEMENT guarantees.